Terms of Service

1. Refund & cancellation policy:

• Technology Coaching Limited, who are the providers of the product(s) offers a strict 7 day refund policy from the day of sign up by the client to the aforementioned product(s).
• Any refund is provided via a bank transfer.
• No refunds will take place after the seventh day.
• Cancellations of the offer are not permitted under any circumstances after the 7 day refund period.
• Understand your rights: Consumer Rights Scotland, UK Gov Returns Policy.

2. Defaults in payments:

• Any defaults in instalment payments after the initial instalment is made will require that I the client revoke my access to all products and materials provided by Technology Coaching Limited.
• Technology Coaching Limited reserves the right to immediately cease online access to all products.
• Technology Coaching Limited reserve the right to decide what level of access (if any) to be granted to me, the client, for the investment I have made up to the point where my payments ceased.

3. Confidentiality:

• I, the client, will not make available or divulge to any unauthorised party any of the materials, notes, systems or teachings of this product, whether for financial gain or not. By signing / approving these terms and conditions I acknowledge that should I allow any of these materials to be made available to any unauthorised party, and that if I were to do so, then I will be liable to consequential legal action.
• No photocopy, audio, video, photographic recordings of Technology Coaching Limited educational classes or any of the copyrighted materials provided are allowed without the written consent of Technology Coaching Limited, or approval or Technology Coaching upon commencement of our services.
• I consent to my presence in any audio, video or photographic recordings officially arranged by Technology Coaching Limited. I waive any rights, claims or interest in the reproduction, distribution and exposure of any and all aforementioned recordings owned and possessed exclusively by Technology Coaching Limited.

4. Engagement

• Technology Coaching Limited is the Service Provider (“Provider”) for the products and/or services entered in this agreement.
• Technology Coaching Limited and/or its affiliates are the designated Collection Agent for product and services sold by the Provider.
• Provider’s relationship with Technology Coaching Limited is that of an independent contractor, and nothing in this Agreement is intended to, or should be construed to, create a partnership, agency, joint venture or employment.
• To simplify the language used in this T&C, “we” or “us” means Technology Coaching Limited and the Provider.
• By signing the Order Form, you agree that the Order Form together with these Terms and Conditions form a contract between you and the Provider.

5. Investment and Payment

• You must pay to Technology Coaching Limited in consideration of the products and/or services offered by the Provider;
  i. The Investment Sum is one lump sum on the signing of the Order Form by you without set off, deduction or counterclaim unless otherwise agreed; or
  ii. If the Provider has agreed that you may pay instalments, you must pay each instalment to us in full without set off or deductions the Instalment Sum on the Instalment Payment date.
• Payments made under this agreement must be made by the means specified in the order form.
• Should you not pay to Technology Coaching Limited an Instalment Sum by the due Date for that Sum then all monies owing by you to Provider shall become due and owing and must be immediately paid to Technology Coaching Limited without setoff or deductions or counter-claim and without need for further demand.

6. Cooling Off Period

• This agreement shall be voided if you advise us in writing, within seven (7) days of signing the order form, that you no longer wish to receive the Provider’s seminar services by delivering or sending (including electronic mail) a cancellation notice to the Company at the email address of [email protected] (Subject: “Cancellation Notice”), we shall refund to you all monies or part thereof you have paid to us under this agreement. If a refund is due from us to you, we will process it within 30 business days.

7. Refunds & Cancellation

• The Provider may cancel the products/services for any reason by written notice to you. We will also refund you the Investment you have actually paid to us within 30 business days of you giving us notice of cancellation. We shall have no further liability to you in respect of the cancellation.
• You acknowledge that you shall not be entitled, and shall not claim a refund other than by strict compliance with clauses 6&7. You further acknowledge that this is an essential term of this agreement on which we rely.
• You acknowledge that you shall not be entitled, and shall not claim a refund other than by strict compliance with clauses 6. If you chose to cancel the products/services after the Cooling Off Period mentioned in clause 6, you will receive no refund.
• Apprentice Support is for 6 months only from commencement of first action plan being sent to client. It is solely the client’s responsibility for implementing their actions each month.
• Review videos will only be sent when homework is completed per schedule. Any continuation of support beyond that point or suspension of use of the help centre for a particular period at the request of the client is at Technology Coaching Limited’s discretion.

8. Time & Place

• Your payment entitles you to enter into an agreement directly with the Provider to receive the Provider’s products and/or services;
• The Provider reserves the right to amend or cancel any event, timing, dates, and venue for any live training and Technology Coaching Limited:
  i. We shall have no liability to you
  ii. You retain the right to reschedule; and
  iii. You shall make no claim against us (including a refund), in respect of the same.

9. Limitation of Liability

• We;
  i. exclude all terms, conditions and warranties implied by custom, the general law or statute, or which cause any part of this agreement to be void (Non-excludable condition);
  ii. limit our liability to you for breach of any Non – excludable Condition to the total amount actually paid by you under this agreement;
  iii. limit our liability to you for any claim (whether arising in contract, tort or statute) for loss or damage suffered by you in relation to the providing of the opportunity for you to purchase the Provider’s products and/or services to the total amount actually paid by you under this agreement;
  iv. exclude all liability for consequential damage (including but not limited to, lost revenue or lost profit) suffered by you in any way relating to the provision of the opportunity for you to purchase the Provider’s products and/or services or your exercises or your exercise of rights under this agreement.
• Your payment entitles you to enter into an agreement directly with the Provider to receive the Provider’s products and/or services;
• The Provider reserves the right to amend or cancel any event, timing, dates, and venue and/or substitute speaker for any live training. The Provider will notify you via email or in writing of the changes made and:
  i. We shall have no liability to you
  ii. You retain the right to reschedule; and
  iii. You shall make no claim against us (including a refund), in respect of the same.

10. Force Majeure

• If the provisions of the products and/or services as contemplated by this Agreement are prevented or cancelled because of an act of God, an inevitable accident, fire, blackout, flood, or any other calamity, or if by reason of strikes, or lockouts, or any other event beyond the control of both parties, then Provider may as its option postpone the delivery of the training from the original schedule.

11. General

• Changes to any of the social networks by their developers is outside of the control of Technology Coaching Limited and is not their responsibility.
• All notices or other communications must be made to the addresses specified in the Order Form.
• The non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it; or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.
• Any provision in this deed which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of the invalidity or unenforceability, without affecting the validity or enforceability of that provision in any other jurisdiction.
• This agreement may not be varied except in writing signed by the other party.
• Should any provision of this agreement be held by a Court to be unlawful, invalid, and unenforceable or in conflict with any rule, statute, ordinance or regulation the validity and enforceability of the remaining provisions will not be affected.
• Entire Agreement. This Agreement, constitutes the entire Agreement between Provider and you concerning the transaction, and replaces all previous communications, arrangements, representations, understandings, and Agreements, whether verbal or written between the parties to this agreement or their representatives. No representations or statements of any kind made by either party, that are not expressly stated in this Agreement, shall be binding on such parties.

12. Indemnification

• I, the client agree to accept full responsibility for his/her purchase, participation and/or the outcome of any decision made after attending any Technology Coaching Limited courses or events. Technology Coaching Limited and its affiliated identities, associates and any of its representatives accept neither responsibility nor liability nor will it indemnify the Client for any and all costs, expenses, losses, damages, liabilities, which may be incurred or suffered by a client as a result of these decisions.
• I, the client agree that any purchase decisions are not influenced by any prior relationship or dealings with Technology Coaching Limited or any of its officers, directors, employees or representatives. Should you enter into a contractual relationship with the Provider at/or subsequent to the event, you do so at your own risk, and acknowledge that Technology Coaching Limited has neither responsibility for, nor liability with regards to, any contracts or relationships entered into between myself and the Provider.
• While the Provider’s presentation at the event is with the consent of Technology Coaching Limited assumes no responsibility for the accuracy or appropriateness of any information provided at the event by the Provider.

13. Downloads

• By commencing the downloading of the online training program, I agree that I no longer have the right to request a refund for this material.
• This item was purchased individually or as part of an online sale of training products, and thus no refund is possible upon commencing download.
• Under no conditions can this material be shared, downloaded to more than one computer or IP address, emailed, repackaged, resold, or licensed without pre-approval in writing from the Technology Coaching Limited Management team. If any of the above is breached, Technology Coaching Limited reserves the right to block access to any training material without possibility of refund.

Privacy Policy

We are committed to protecting and respecting your privacy.

This notice sets out the basis on which any personal data we collect will be processed by us.

Please read this Privacy Policy carefully to understand our views and practices and your rights regarding your personal data.

By visiting any of our websites (our sites) you are accepting and consenting to the practices described in this notice.

For the purpose of data protection legislation, the data controller is Technology Coaching Ltd.

What information do we collect from you?

We will collect and process the following data about you

•  Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number and financial information and demographic information that you have provided as part of an application process for our courses. Please let us know if any of this information changes so we can keep our records up to date.
•  Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
• Technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;
  • Information we collect throughout our relationship.
    This is information relating to products that you download.
  •  Information we collect when you call us. 
    If you call us we will automatically collect the following information:
    • the phone number used to call us
    • a recording of all inbound and outbound calls
    • these call are held on our learning platform on Sessions, and or Zoom, Teams, Google Meet.
    • We will notify you when calls are recorded, and ask permission, which you agree to before proceeding.
    • Access to the recording will be set on pre agreed terms 

• •  Information we receive from other sources. 
    We are working closely with other organisations, including private and public sector funded sources.

Why do we collect this information?

We use this information in the following ways:

• Information you give to us or which we receive from other sources.
  We use this information:
  •  in order to take steps necessary to assess whether we can enter into a contract with you and in order to perform our contract with you. This includes carrying out our obligations to you and providing you with our, or a third party’s products and services;
  •  for the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and for your device;
  •  to deal with any legal queries relating to your use of our service;
  •  to provide you with service communications so that we can perform our obligations to you. These may be sent by email. These will include notifications about changes to our service, event details and information about products that you have signed up to;
  •  to provide you with marketing communications including, with your permission, information about other goods and services we offer that are similar to those that you have already purchased or enquired about; or
  •  in our or a third party’s legitimate interests of keeping customers up to date with goods and services, increase awareness of us and third parties within the market, making promotional offers and generating new business, building and maintaining loyalty or market share.

• Information we collect from your use of the site. 
  We will use this information for the following purposes:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your device;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

Information we collect throughout our relationship. 

We will use this information to help us provide you with our services.

How long do we keep hold of your information?

• We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.

Who might we share your information with?

You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:

• Selected associated third parties, some of whom we appoint to provide services, including:
  • business partners, subsidiaries, affiliates, suppliers and sub-contractors for the performance of any contract we enter into with you;
  •  analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Customer survey providers in order to receive feedback and improve our services
  • Any member of our group, which means our subsidiaries
    • Partners including: LearnDash, Mailchimp, GroundHogg,  Manychat, Stripe, Paypal, Facebook, X, Google, Amazon, Instagram, LinkedIn, MetaSurvey, Formaloo, GoZen,  CrowdParty, MentiMetre.

Additionally, we may disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
•  If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
•  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others.

How is your data stored and kept secure?

At Technology Coaching Ltd we take your safety and security very seriously and we are committed to protecting your personal and financial information.

All information kept by us is stored on our secure servers.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential.

We ask you not to share a password with anyone.

We do not transfer your data outside the European Economic Area (“EEA”).

If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights.  You can exercise these rights at any time by contacting us at the address above or through the “Contact Us” section of our Sites. 

You have the right:

• To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
• To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
• To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
• To request from us access to personal information held about you;
• To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
• To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
• To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. 

In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. Technology Coaching ICO Registration Reference: ZA380094 

Changes to our privacy notice

This notice may be updated from time to time. Please check back frequently to see any updates or changes to our privacy notice.

Sooz Young

Founder of technologycoachingonline.com & Director of Technology Coaching Liminted.